“Drive Thru”?
I pulled up to McDonald’s drive-thru today (I know it’s sad, but I didn’t feel like anything else), and some dude steps up to my car and asks me “What can I get you?” Seems a bit odd to you doesn’t it? Well it’s the latest fad in customer service seemingly, and this well-mannered McDonald’s employee was armed with his Palm (or some kind of handheld computer), and ready to take my order and transmit it to the computers inside the restaurant. Then when I pulled up to the payment window, there’s another guy standing outside of that window who walks up to my car window and says “Hi. $3.04, right?” And I’m like “Yup!” and I hesitantly hand him my debit card to take to the person behind the window to process my transaction. He brings it back and I pull forward to get my food and head on my way.
I guess it sped-up the service, since there were two of them out there walking down the line of cars at the drive-thru, taking orders, so we didn’t all wait to use the normal drive-thru microphone system. And, I think they are trying to give employees more hours since for a few weeks this McDonald’s is drive-thru only since they are renovating the inside (except for the kitchen).
But even if there weren’t any great time-saving, efficiency boosting reasons , I felt more appreciated, and maybe that sounds dumb. I mean, we are talking about McDonald’s here! But hey , who cares, why not?
